Web Chat Officer – Remote Work

PepsiCo is seeking a reliable and dedicated Web Chat Officer to join our team in San Antonio, Texas. This is a part-time, remote work position at the Associate Level, with a requirement of at least 3 years of experience in a similar role. As a Web Chat Officer, you will be responsible for providing exceptional customer service through online chat platforms, ensuring customer satisfaction and resolving any issues in a timely and professional manner.Responsibilities:- Monitor online chat platforms to engage with customers in a timely and efficient manner- Provide accurate information and assistance to customers regarding PepsiCo products and services- Resolve customer inquiries, complaints, and issues in a professional and courteous manner- Collaborate with other team members to ensure a seamless customer experience- Utilize strategic planning skills to identify opportunities for improvement in the online chat process- Maintain a high level of cooperation and communication with team members and supervisors- Adhere to company policies and procedures regarding online chat interactions- Meet key performance indicators related to customer satisfaction and response timesRequirements:- 3 years of experience in a customer service role, preferably in an online chat environment- Excellent written communication skills- Strong problem-solving abilities- Ability to work independently and as part of a team- Reliable and dedicated work ethic- Strategic planning skills- Bachelor’s degree in a related field is preferredBenefits:- Paid sick leave- Free accommodation for remote work- Travel & spending expenses covered- Opportunity to work in a dynamic and challenging environmentWorking Environment:At PepsiCo, we embrace a culture that challenges norms and encourages bold thinking. Our team values creativity, innovation, and collaboration to drive success and growth within the company. As a Web Chat Officer, you will have the opportunity to make a meaningful impact on the customer experience and contribute to the overall success of the organization.Deadline to Apply:August 20, 2024Equal Opportunity Statement:PepsiCo is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Web Chat Officer – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.