Program Manager, North America Sales and Service

Project Manager, North America Sales and Service

Tesla continues to scale at breakneck speed aligned with our mission to accelerate the world’s transition to sustainable energy. To keep pace with this growth, the North America Service Operations team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. The right person is hungry to dive into critical challenges in the Service organization, breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward.

What You’ll Do

  • Identify critical problem statements for the business and employ first-principles approach to find creative solutions
  • Dive into data to uncover opportunities to reduce waste in processes and improve customer experience
  • Shadow and build relationships with customer-facing Service teams to understand the business and challenges in their day-to-day work
  • Work closely with cross-functional (engineering, sales, finance, supply chain) teams to align strategies and goals
  • Develop and launch new products, processes, tools, and resources that drive customer experience and improve brand loyalty
  • Structure pilots, track and measure results, iterate then launch solutions that can scale across different markets to drive operational efficiency
  • Regularly present written and verbal proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback

What You’ll Bring

Other Jobs You May Be Interested In

  • Intrinsic motivation to make an impact on Tesla and on the world
  • Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve
  • Relentless drive for excellence that stands out among peers, regardless of background
  • Ability to influence and build relationships without authority, from front-line agents to executive leadership
  • Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
  • Executive presence. Ability to build credibility upon first impression and clearly articulate complex ideas at the executive level
  • Undergraduate degree preferred but not required
  • For example: start-up founder, product manager, community-builder, regional leader, data analyst, investor, chief of staff, engineer, public servant

Program Manager, North America Sales and Service

 

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