About the position
The Call Center Representative position at The Houston Jackson Group involves providing exceptional customer service through various communication channels, including phone, email, and chat. The role requires processing claims, assisting customers and vendors, and maintaining accurate documentation while adhering to company policies. The position is full-time with flexible shifts and requires availability for overtime and weekends as needed.
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Responsibilities
- Process claims via inbound and outbound calls, email, and chat.
- Assist customers, insurance agents, and vendors with questions about claims.
- Document claim file activities accurately and in a timely manner.
- Efficiently manage inbound and outbound tasks simultaneously.
- Display active listening and superior customer service skills for internal and external clients.
- Accurately follow scripts and guidelines assigned to client programs and campaigns.
- Remain professional and respectful to all clients and customers.
- Adhere to all company policies and procedures.
- Perform other duties as assigned.
Requirements
- Must own a functional cell phone or tablet for Microsoft Authentication.
- Minimum of 1 year experience providing customer support including calls and email.
- Must possess excellent customer service, active listening, verbal, and written communication skills.
- Proficient computer and keyboarding skills, including Microsoft Word, Excel, and Outlook.
- Able to work in a fast-paced environment.
- Must be available to commit to hours of the position and maintain good attendance.
Benefits
- Dental insurance
- Health insurance
- Vision insurance