As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

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In this role, you’ll get to:

Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals.
Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.

We are looking for people who:

Are passionate about creating a great customer experience.
Show clear communication skills with the ability to effectively lead a phone conversation.
Seek to understand multiple perspectives in a situation.
Have healthy negotiation and interpersonal problem-solving skills.
Embrace a dynamic and motivating environment.
Invest in relationships with customers and colleagues.
Contribute to a positive team environment of equality and inclusion.

Cash compensation range: 64000 USD AnnuallyThis resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Associate Contract Manager – Scaled Team

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