Anthem Remote Jobs (Live Chat – Virtual Assistant) All Time

Job Description…

Salary: $22.90 – $27.40 Hourly

We are seeking a talented and customer-focused individual to join our team as a Live Chat Customer Service representative. In this role, you will be responsible for providing excellent service and support to our customers through live chat conversations. You will be the first point of contact for customers seeking assistance with their inquiries, complaints, or technical issues.

As a Live Chat Customer Service representative, you will have the opportunity to engage with customers from diverse backgrounds and industries.

Responsibilities

Manage live chat conversations with customers, providing quick and accurate responses

Identify and assess customer needs to provide personalized solutions and recommendations

Resolve customer complaints and escalate complex issues, ensuring timely resolution

Educate customers on product features, updates, and promotions

Document and maintain accurate records of customer interactions and transactions

Collaborate with team members to improve customer service processes and procedures

Meet personal and team targets for customer satisfaction and sales metrics

Requirements

Proven experience in a customer service role, preferably in a live chat or online support environment

Excellent communication skills, both written and verbal

Strong problem-solving abilities and attention to detail

Ability to multitask and manage time effectively in a fast-paced environment

Familiarity with CRM systems and live chat software

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Knowledge of customer service principles and best practices

Ability to adapt to changing procedures and follow established guidelines

High school diploma or equivalent

Benefits

Competitive salary

Health insurance options

Paid time off

Career development opportunities