Analyst, Internal Technical Support

“At Comcast, we are a company dedicated to providing exceptional services and support to our customers. As an Analyst on our Internal Technical Support team, you will play a crucial role in ensuring the smooth operation of our internal systems and technology. We are looking for a highly skilled and motivated individual who thrives in a fast-paced environment and is passionate about providing top-notch technical support. If you have a strong background in troubleshooting and problem-solving, excellent communication skills, and a desire to continuously learn and grow, we want you to join our team!”

1. Troubleshoot and resolve technical issues related to internal systems and technology.
2. Provide exceptional customer service and support to internal employees.
3. Continuously monitor and maintain the functionality of internal systems.
4. Collaborate with cross-functional teams to identify and address technical issues.
5. Document and track all technical support requests and resolutions.
6. Stay up-to-date on new technologies and industry trends to improve internal support processes.
7. Identify and implement process improvements to enhance the efficiency and effectiveness of technical support.
8. Communicate technical information and updates to non-technical internal employees in a clear and understandable manner.
9. Act as a subject matter expert for internal systems and technology, providing training and guidance to new employees.
10. Participate in on-call rotations and provide after-hours support when necessary.
11. Adhere to company policies and procedures, as well as industry regulations, in all technical support activities.
12. Maintain a high level of professionalism and confidentiality when handling sensitive information.
13. Proactively identify and address potential technical issues before they impact internal operations.
14. Collaborate with external vendors and service providers as needed to resolve technical issues.
15. Contribute to a positive and collaborative team environment, fostering a culture of continuous learning and growth.