Product Support Manager, Moderation

Product Support Manager, Moderation

Job Details:-

Hiring Organization:- Roblox

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- USA

Jobs Description:

We are looking for a passionate, experienced Product Support Manager, Moderation to join our Roblox team. The ideal candidate will have experience in customer service, moderation, and product support with a strong understanding of digital gaming. We want someone who is eager to support our game creators and players, while leading our moderation efforts.To be successful in this role, you should have excellent communication and problem-solving skills. You should be able to work under pressure and handle multiple tasks in a fast-paced environment. We’re looking for an experienced leader who can develop and implement effective moderation strategies to ensure a safe and fun gaming experience.If you are an enthusiastic individual who is passionate about digital gaming and customer service, we want to hear from you!

Responsibilities: • Manage the customer service and product support teams to ensure a consistent, high-quality experience for game creators and players. • Develop and implement effective moderation strategies to ensure a safe and fun gaming experience. • Monitor and track all moderation efforts to ensure compliance with company guidelines. • Respond to customer queries and complaints in a timely and professional manner. • Identify and resolve problems quickly and effectively. • Analyze customer service and moderation trends to develop solutions and optimizations. • Collaborate with external partners to ensure smooth operations. • Train and mentor team members on customer service and moderation best practices. • Develop and maintain relationships with key stakeholders.

Job Qualifications
Required Skills

  • Documentation

  • Research

  • Troubleshooting

  • Communication

  • Time Management

  • Analytical skills

  • Interpersonal skills

  • Attention to detail

  • customer service

  • Technical

  • Organization

  • Patience

  • Problem-Solving

  • Moderation

  • Product Support

Soft Skills

  • Work ethic

  • creativity

  • flexibility

  • Organizational skills

  • Leadership skills

  • Problem-Solving Skills

  • Communication Skills

  • Time Management Skills

  • Negotiation Skills

  • Teamwork Skills

Some Useful Important Links

Apply Now

Click Here

Interview

Question & Answers

  

Click Here

Create Free

Professional Resume

  

Click Here